My game freezes when I try to refresh statistics.
The game may appear to freeze for a few minutes if the stats server is very busy or the Internet connection is expeiencing slow performance. Waiting a few minutes will resolve the problem. If you are running the game in full screen mode, it's possible that your computer's firewall software has issued a warning message and is waiting for a response from you. You are unable to see the message, however, since the game is running full screen. The easiest way to resolve that problem is to press Alt+Tab, which will minimize the game and switch you back to your Windows desktop, making the firewall message visible. You must allow the game to access the Internet in order to refresh your statistics. If, for some reason, you are unable to get back to your Windows desktop using Alt+Tab, you may have to reboot your computer or even power off to regain control. In that case, you should perform the following steps after rebooting your system to make sure that you don't have that problem in the future:- Launch the game
- Click Menu
- Click Options
- Click Fullscreen Off
- Click Done
- Click Collect
- Click Stats
- Click Refresh
- Note the firewall message that appears and set it to always allow the game to access the Internet
- Set the game back to Fullscreen mode, if desired
Note: If you install an updated version or a version of the game from a different game site, the firewall will detect that the game has been changed. To guard against security risks, the firewall will again issue a warning message that you will have to respond to. Repeat the above steps if you encounter the problem again.